FAQs
FAQs - Steven Paul
Welcome to our Steven Paul FAQ page! Here, we've compiled answers to the most common questions about shopping for our Polo shirts. We aim to make your experience as easy and enjoyable as possible.
About Our Products
1. What are Steven Paul Polo shirts made from?
Our Polo shirts are crafted from 100% premium pique cotton (or your specific fabric). This material is known for being soft, breathable, and highly absorbent, ensuring maximum comfort, especially in warm weather.
2. What sizes are available?
We offer a range of sizes from S to XXL (or your specific size range). Please refer to our detailed Size Chart to find your perfect fit.
3. Will my Polo shirt shrink or fade?
Our high-quality cotton and controlled manufacturing process minimize shrinking and fading. To best preserve your shirt, please follow the care instructions on the label.
Ordering & Payments
4. How do I place an order?
Easily order online via our website (Shopify) or our store. Simply add items to your cart, proceed to checkout, and follow the prompts.
5. What payment methods do you accept?
We accept secure and convenient methods including Credit/Debit Cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Google Pay, Apple Pay. Visit our Payment Methods page for more details.
6. Can I change or cancel my order?
Please contact us immediately at Support Email or Support Phone. We'll do our best to assist you, depending on your order's processing status.
Shipping & Delivery
7. Where does Steven Paul ship?
We currently ship to USA. Please check shipping options at checkout for specifics.
8. How much is shipping, and how long does it take?
Shipping costs vary by destination and chosen method, visible at checkout.
9. How do I track my order?
To check the status of your order, please contact us via email or phone.
Our team will be happy to assist you with any updates regarding your shipment.
Returns & Refunds
10. What is Steven Paul's return policy?
We offer a flexible return policy within 30 days of receipt. Items must be unworn, unwashed, and with original tags. Please review our Returns & Refunds Policy for full details.
11. How do I initiate a return or refund?
Contact us at stevenpaulcustomerservice@gmail.com or 0934069712 with your order number and reason for return. Our team will guide you through the process.
Other Questions
12. How can I contact Steven Paul?
For any other questions or assistance, reach us at:
- Email: stevenpaulcustomerservice@gmail.com
- Phone: 0934069712
- Contact Page: We're always happy to help!
